SystmOnline
Routine Appointments
You can request a routine appointment in the next 7 days by:
- Phone
Monday to Friday, 8am to 6.30pm - Visiting the surgery and speak with a receptionist
We are open Monday to Friday, 8am to 6.30pm - Using the NHS App to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
All reception staff are fully trained to signpost and navigate; you will be asked to give a short description of your problem, this allows the reception team to direct you to the most appropriate clinician or service.
Appointment slots with the Clinicians are for 10 minutes duration. If you have arranged an appointment please ensure you keep you phone close by at all times. If the clinician cannot contact you, you may be asked to rebook.
Please be advised in order for us to book you with the most appropriate clinician, reception staff will ask for a brief description when booking your appointment.
All staff are subject to confidentiality any information given by you is treated strictly confidnetially; if you do not want to discuss the reason for your appointment at the desk, you can ask to speak to a member of staff in private away from reception.
This will help us to save your time and our clinical time if booked appropriately.
We do offer a text message reminder service, simply leave your mobile number with reception.
Non-urgent advice: Please Note
We operate a telephone first model.
Urgent Appointments
Patients are required to call at 8:00am on the day for an appointment, appointments are available daily, this allows us to plan the surgery and if urgent ask the clinician to call you sooner; if you’re calling after this time, we cannot guarantee appointments.
You can request an urgent appointment for today or tomorrow (Monday to Friday) by:
- Phone
Monday to Friday, 8am to 6.30pm (Call at 8am)
- Visiting the surgery and speak with a receptionist
We are open Monday to Friday, 8am to 6.30pm. When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your Appointment
However you choose to contact us we may offer you a consultation:
- By phone
- Face-to-face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
We usually provide a telephone appointment and then offer a face-to-face appointment if needed. However, if you prefer a face-to-face appointment, please tell us.
If you need help with your appointment, please tell us:
- If there’s a specific doctor, nurse or another health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs.
Chaperones
We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required.
This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time.
You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.
The role of a chaperone:
- Maintains professional boundaries during intimate examinations.
- Acknowledges a patient’s vulnerability.
- Provides emotional comfort and reassurance.
- Assists in the examination.
- Assists with undressing patients, if required.
Practice Nurses
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor.
Our Practice nurses are qualified to deal with many ailments and you may be seen more quickly; appointment slots with our nurses can be for up to 45 minutes duration.
Clinical Pharmacist
Our clinical Pharmacists work as part of our team to support the GPs.
They provide: support to manage long term conditions, assist with medication queries/concerns, medication reviews, advice and support for those on multiple medications.
Cancelling or changing an appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Please note the surgery will need to be notified 60 minutes prior to your appointment, if not your appointment may be marked as a did not attend.
If you are cancelling an appointment for the same day, please contact the practice.
If you are cancelling an appointment for another day, please cancel your appointment by:
- Phone
– Monday to Friday, 8am to 6.30pm
- Visiting the surgery and speaking with a receptionist
– We are open Monday to Friday, 8am to 6.30pm
When we are closed
NHS 111
If you are very unwell and you cannot wait until the surgery has opened, please call NHS 111 by dialling 111, and they will be able to advise on the care that you need. They can organise emergency services or an ambulance if needed. The NHS 111 is staffed by fully trained advisers supported by experienced nurses, pharmacists, and doctors. The NHS 111 service is available if you require urgent medical help, but it is not a life-threatening situation.
Late Night Pharmacies
As qualified healthcare professionals, community pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
If symptoms suggest it’s something more serious, pharmacists have the right training to make sure you get the help you need. For example, they will tell you if you need to see a GP, nurse or other healthcare professional.
All pharmacists train for 5 years in the use of medicines. They are also trained in managing minor illnesses and providing health and wellbeing advice.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
You can find out your nearest open pharmacy on the NHS.uk website. Once you have searched for the location, you can select ‘only show pharmacies open now’ if you are searching outside of usual business hours.