Portway Family Practice 

Important Information

Suppling face masks exemption letters to patients.

We have had an increase in requests from patients for letters of exemption to wearing face masks in various public settings.

Our response follows the UK Government guidance and supported by the British Medical Association.

The Government guidance suggests there is no requirement for evidence for exemption. It should be sufficient for someone to declare that they are eligible for an exemption direct with the person questioning them (e.g. Bus Drivers)

Practices are therefore not required to provide letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions.

For more information please see the website

Thank You

When We Are Closedclosed_sign

Outside of our normal hours if you require medical help call 111. You can contact them Monday to Friday between 18:30 - 08:00 and at weekends and bank holidays.

You should use the NHS 111 service if:

  • You need medical help fast, but its not a 999 emergency;
  • You think you need to go to A&E or another NHS urgent care service;
  • You dont know who to call for medical help or you dont have a GP to call; or
  • You require health information or reassuance about what to do next.


For less urgent health needs, you should still contact your GP or local pharmacist in the ususal way.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website